The Asian Banker IT Implementation Awards 2008

Bank Mandiri (Indonesia) and Technology Partner Silverlake named as the Winners for the Best Retail Payment Project Award


Hanoi, 17 March 2008 – At a glittering reception in Hanoi, Vietnam, The Asian Banker gave awards and letters of commendation to twelve banks and their IT partners for their accomplishments in technological excellence in the financial services industry. All twelve projects were ambitious, successful, and will ultimately become influential in helping the financial services industry overcome challenges to reach new heights (see appendix at end for full list of winners).


The Asian Banker IT Implementation Awards programme was launched in 2007 to discover the emerging best practices among IT implementation projects completed in 2006 for the financial services industry and identify benchmarks for senior operations and technology heads to target. Following last year's resounding success, this year's programme expanded its coverage to identify a broader selection of winning projects.


The awards ceremony was held in conjunction with The Asian Banker Summit, undisputedly the largest gathering of financial services industry professionals in the Asia Pacific region. The Summit is held annually in different Asian cities, and this year's was held in Hanoi with the full support of the Vietnam Banks Association and the State Bank of Vietnam. This year, The Asian Banker Summit held a joint conference with the Bankers Association for Finance and Trade (BAFT) called the BAFT Asia Conference on Cash, Treasury & Trade. It was the first Asian conference organised by BAFT, an affiliate of the American Bankers Association that promotes the discussion of global issues in the financial services industry.


• Bank Mandiri (Indonesia) and Silverlake won for multi-year retail payment transformation and innovation project in 2007


The Best Retail Payment Project Award 2007 went to Bank Mandiri (Indonesia) and technology partner Silverlake for a multi-year retail payment transformation and innovation project. The project scope includes introduction of new payment options, adoption of Service Oriented Architecture as an integration enabler, rollout of new delivery channels and sharp increases in the number of customer touch points.


The goal of the program is to position Mandiri as the preferred supply chain bank for commercial customers and the preferred transaction bank for consumer customers with payments as the enabler.


The 2007 the Mandiri Retail Payment Transformation and Innovation program enabled the bank to enrich its payment solution through the introduction of unified bills payment, direct settlement, prepaid cards and retail collection points.


The bank also enjoys enhanced infrastructure with the introduction of a Service Oriented Architecture (SOA) enabler as the host-to-host integration platform and the upgrade of SMS and internet connectivity links.


Mandiri has also been able to increase its customer touch-points significantly:


  • 50 percent increase in EDC/ POS
  • (9,000 in 2007 compared to 6,000 in 2006)
  • 50 percent increase in ATM
  • (375 in 2007 compared to 241 in 2006)
  • 100 percent increase in new branches
  • (33 in 2007 compared to 15 in 2006)